Shipping & Delivery
A delivery period starts on the date immediately succeeding the date on which the deposit has been confirmed and ends on the date on which the delivery is completed.
If the Goods purchased is not delivered in accordance with the Contract or within a reasonable time, the Buyer shall be entitled, by serving written notice on Company, to demand performance within a specified time thereafter, which shall be at least 14 days.
The Buyer may request for the return or exchange of the Products within seven (7) days from the date on which the Product is delivered.
the Buyer may not be entitled to request return or exchange in any of the following cases:
- The Product is damaged due to a cause attributable to the Buyer;
- The value of the Product has been significantly reduced due to the use or partial consumption thereof by the Buyer;
- The value of the Product has been significantly reduced to the extent that such Product is not resalable due to the time elapsed;
- The package of the reproducible Product is damaged;
- There are other reasonable grounds based on which the Buyer may not be entitled to request for refund or exchange.
- In the event the Company receives the request to exchange or return from the Buyer, the Company shall immediately notify thereof to the Seller.
- All necessary expenses such as round-trip delivery costs for the exchange or return shall be borne by a party to whom a cause is attributable.
- In the event the return invoice number is not indicated at the time the request for return is made, the return handling proceedings and refund may be delayed.
- In the event the request for exchange is made and the Seller does not have the relevant product in stock, the exchange is impossible, in which case such request shall be handled as return of the Products.
- The Buyer shall be responsible for all costs incurred in connection with any exchanges made, except where the relevant exchange is made due to defects in the Products, in which case, the Seller shall be responsible for round-trip delivery costs of such defective Products.
- The Seller shall be liable for any losses suffered or sustained by the Buyer arising out of the delivery made by the delivery company which has been appointed by the Seller.
- 100% refund if unable to deliver the design, color and size
- We only accept returns/replacements in their original packaging, with the tags still attached and unused conditions.
- In case of the item being defective, not as described, missing accessories, size mismatch or wrong delivery, we will provide free returns and replacements.
- In cases where you are dissatisfied with the product you receive, a reprocessing fee equivalent to the delivery amount will be applicable on the product amount (for refund). For exchanges, additional delivery charges apply.
- Refunds will only be possible through online banking. In other cases, you can either opt for anexchange or drop by our office at Tripureshwor to get the refund.